September 3rd, 2010 - 2 comments
If you’ve looked at the Bicycle Victoria site, or gotten the BV newsletter you could be under the impression that the brakes on Long Haul Truckers and Crosschecks sold in Australia are faulty. The way the issue was reported is, unfortunately, both misleading and alarming, and this is not the case.
The issue is that some bikes were shipped from the Australian distributor without a straddle cable catcher. This is a little hook that sits under the straddle cable. It is there so that in the unlikely event that the main brake cable snaps, it can catch the straddle so that it cannot fall onto the tyre. In the worst case scenario without the catcher, the tyre (if it had nobs on it) can grab the straddle and apply the brakes, which could cause an accident.

This is a far cry from BV’s coverage, which, from the way it was phrased, claimed that the brakes supplied with the bikes were faulty. Firstly, the problem applies to only some of the bikes, not all of the bikes. Secondly, the brakes are not faulty, but rather a secondary safety device was not supplied with all bikes – a safety device that does its job if another part of the braking system has already failed.
The majority of the Surlies we have sold cannot be affected by this problem, because mud guards, reflector mounts and fork crown mounted lights all do the job of a straddle catcher. Both stand between the tyre and the straddle and make it impossible for a broken brake cable to cause any harm.
The Australian distributor has announced a voluntary recall (see image). If you have bought a Surly (either from us, or from somewhere else) and you are not sure whether the missing part applies to you, then please drop in. We’ll take a look and if there is a problem we will remedy it.
August 26th, 2010 - no comments
We’ve gotten a few Gilles Berthoud products in. Among them is a saddle that I’m very excited about. The saddle is a Gilles Berthoud. It looks at first a little like a Brooks, and it’s this similarity that excites me. The Berthoud is made from very thick high quality leather, which is screwed down to the saddle body. Where the Brooks saddle body is all metal, the Berthoud has metal rails and a plastic back (called a cantle). The plastic cantle is reputed to be amazingly strong and is designed to have a tiny bit of flex for extra comfort. The looks of the plastic might put some people off though.

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